Pulse integrates with your contact center platform, providing a unified, intuitive portal for tracking both inbound and outbound data. Gain instant access to customizable KPIs across key metrics like lead source, region, product line, agent, and more. With quick data manipulation, instant exporting, and long-term storage Pulse empowers you to manage millions of records in seconds without setup fees!
Pulse delivers actionable analytics to keep your contact center performance on point!
What We
Offer
01
360° Business Intelligence
Achieve full visibility across inbound, outbound, and manual interactions, providing a holistic view of contact center performance
03
Customizable Analytics
Instantly report on any data element tied to contact records, with flexible, user-defined metrics that align with your business goals
05
Rapid Setup &
Data Processing
With no implementation fees and same-day integration, Pulse processes millions of records in seconds, ensuring fast access to valuable insights
02
Omnichannel Tracking
Track performance across all communication channels, allowing you to monitor contact and success rates across essential categories like lead source, region, and product line
04
Data Fusion & Insight Discovery
Combine interaction data, record details, and other variables to reveal critical performance insights and discover hidden opportunities
06
Long-Term Data Storage & Access
Store data securely for the long term, with easy access within the app or externally via REST API, plus the ability to manipulate or export data anytime